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Business Analyst, Operations
Come join United Way of Metropolitan Chicago as we launch Live United 2020 – a community initiative of three goals and one bold vision. Over the next ten years 100,000 households will achieve economic stability; 50,000 kids will succeed in high school; 200,000 people will get access to health services; all while United Way locally continues to serve 1,000,000 in crisis. We are launching our bold new vision and our talent is the key to our future success. United Way of Metropolitan Chicago is part of the world’s largest charity, which directed $4.5 billion to education and health and human services last year alone. United Way is the only nonprofit organization to be ranked among Forbes Top 50 Most Valuable Brands. Your talent and expertise can help advance our mission!
United Way of Metropolitan Chicago seeks an experienced technology savvy professional who has a demonstrated ability to work in a very fast paced environment. This position is a critical role for the support of the full development cycle for projects undertaken by the Campaign Operations Department. This is a customer facing role allowing the tech to come from behind the desk and work directly in support of internal and external customers. This individual will be a hands on technical support person and will coordinate the cross functional efforts of those internal and external customers.
The projects include the successful implementation of electronic campaign pledging as well as the support of the organizational database. This role is responsible for creating customized web-based pledging sites for 25-40 company fundraising campaigns, loading the appropriate data and custom variables, managing the site, electronic communications and customer support. This role is also responsible for creating and managing database objects, reports, customer database training and general support for campaign management.
Requirements:
Bachelor’s degree or AAS in Computer Science/Technical field and 2-3 years equivalent work experience required. Direct Account/Customer contact experience preferred. Ability to coordinate and direct resources from all departments within the company.
The ideal candidate must possess excellent communication skills, both written and verbal, with proven ability to work in an environment with a high degree of customer interaction while executing diverse daily tasks. Extreme attention to detail with a high level of accuracy is a must. Expert knowledge in the Microsoft Office Environment (Project, Word, Excel and PowerPoint) is required. Fully proficient and experienced in a job environment with HTML or similar programming tools are key.
United Way offers a competitive compensation package and the following benefits:
• Blue Cross Blue Shield Medical and Guardian Dental Plans
• Flexible Spending Account
• 403(b) Retirement Plan with Employer Match and much more…
Please click here to complete the Prescreen Assessment and attach your cover letter and resume.
We are an equal opportunity employer, dedicated to promoting a culturally diverse workforce. United Way, Inc. is committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please call 312-906-2352 and let us know the nature of your request and your contact information.
To review a detailed description of this position, please click below: